Tuesday, May 11, 2010

MOJ RTA roll out Shambles

Our friends at the MOJ have completely messed up the roll out of the new RTA claims process.

11 days into the much heralded new scheme -as things currently stand - around 70% of law firms do not have a live portal user account / password. This means that 70% of firms cannot process their new cases through the MOJ database which is a fundamental part of the overall process.

Instead we are having to revert to the standard method of sending paperwork and a letter of claim to the insurers.

I could tell you the whole alleged truth about why this has happened and explain that the IT company who somehow won the tender for the project had insufficient staff, skills or budgets to ensure delivery. I could tell you that one IT technician allegedly left under a cloud and this affected the whole IT roll out (one person - imaging that, the whole project resting on the shoulders of one person). I could also say that 11 days in we have made more than a dozen phone calls - all but one ignored. The one call that was not ignored involved a member of a different but related company returning to us stalling for more time, there was no explanation about why the main IT firm were not themselves making the call.

This is truly, gobsmackingly inept.

Lawyers led by donkeys

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