Wednesday, May 26, 2010

MOJ RTA Process Shambles ... Part II

Charged with setting up the user account on the new RTA Portal for our firm, I was hugely excited to see a long awaited email pop up in my inbox from the IT administrators for the MOJ new scheme, Polaris UK Ltd.

My excitement was soon tempered by the fact that the email suggested I had to call them to receive my new password. I knew what this would entail - a wild goose chase and many minutes on hold waiting for a pleb to tell me they are inundated and too busy to help at this stage.

I was right.

I spent 50 minutes on hold waiting for these tossers to pull their finger out, only to then be cut off.

As if to rub my nose in it they have also decided to call the portal website

RAPID claims settlement...? I mean come on, a sense of humour is one thing but this is just taking the piss.

Thursday, May 20, 2010

HIP packs are ditched by Dave & Nick

Our wonderful new government have decided to suspend the use of Home Information Packs (HIPs) with effect from 21st May 2010.

Whilst this will please most property lawyers and conveyancers, the reality is that a mini industry has sprung up over the last 4 years employing between 5-10,000 people in the production of the much criticised packs.

The concept was smart enough, it was just the delivery and in the end a pretty poor final product that did for the HIP.

Tuesday, May 11, 2010

MOJ RTA roll out Shambles

Our friends at the MOJ have completely messed up the roll out of the new RTA claims process.

11 days into the much heralded new scheme -as things currently stand - around 70% of law firms do not have a live portal user account / password. This means that 70% of firms cannot process their new cases through the MOJ database which is a fundamental part of the overall process.

Instead we are having to revert to the standard method of sending paperwork and a letter of claim to the insurers.

I could tell you the whole alleged truth about why this has happened and explain that the IT company who somehow won the tender for the project had insufficient staff, skills or budgets to ensure delivery. I could tell you that one IT technician allegedly left under a cloud and this affected the whole IT roll out (one person - imaging that, the whole project resting on the shoulders of one person). I could also say that 11 days in we have made more than a dozen phone calls - all but one ignored. The one call that was not ignored involved a member of a different but related company returning to us stalling for more time, there was no explanation about why the main IT firm were not themselves making the call.

This is truly, gobsmackingly inept.

Lawyers led by donkeys