More people accessing legal services through the web

Our friends at the Gazette have published research that suggests more people are using the web to find solicitors, rather than traditional means.

Such people are known as "internet-empowered consumers of legal services" apparently.

Whilst this research has been compiled by a firm jumping on the "go compare" bandwagon, it does raise an interesting point.

10 years ago most clients didnt have a mobile phone or an email address, let alone internet access. Now I almost never come across anyone who doesnt have all three, irrespective of age / background / capabilities / intelligence etc.

The modern consumer really is a different animal and like it or not the legal industry must adapt to meet their needs.

Most large law firms and some smaller more cutting edge firms realise this: but there are many well established and very prominent firms who just dont get it.